Return & Refund Policy

Enchanted Entries

At Enchanted Entries, every door order is carefully prepared according to the specifications outlined in the customer's quotation. To ensure accuracy and customer satisfaction, all quotations must be reviewed and confirmed in writing via email before production begins.

1. Quotation Review & Approval

Before any door enters production, customers will receive a detailed quotation outlining their order specifications, including applicable dimensions, design, materials, finishes, pricing, and other relevant details.

• Customers are responsible for carefully reviewing all quotation details.

• Any errors, discrepancies, or requested changes must be communicated via email before production begins.

• Enchanted Entries will review the request and provide an updated quotation when necessary.

• Written email approval of the final quotation is required before production can begin.

Once the customer approves the final quotation via email and production begins, the order is considered final.

2. Return Policy

Because our doors are made or ordered according to customer-approved specifications, we do not accept standard returns once production has begun.

Returns will not be accepted for:

• Changes of mind or personal preferences.

• Incorrect measurements or specifications approved by the customer.

• Design, color, finish, or style changes requested after production begins.

• Details that were clearly disclosed in the quotation and approved via email.

Any discrepancy in the quotation must be reported and resolved before the door is sent into production.

If a delivered door is damaged, defective, or does not match the final approved quotation, please contact Enchanted Entries by email with photographs and order details. We will review the situation and determine an appropriate resolution in accordance with applicable law.

3. Refund Policy

Refund requests related to quotation errors or discrepancies must be submitted in writing before the customer approves the quotation and before production begins.

If a quotation issue cannot be resolved, any payment already made will be reviewed for refund eligibility in accordance with the agreed order terms and applicable law.

Once the final quotation has been approved via email and production has started:

• Orders cannot be canceled for a change of mind.

• Payments are non-refundable for customer-requested cancellations or changes.

• Modifications to approved specifications are not guaranteed.

These restrictions do not limit any rights or remedies required by applicable consumer protection laws, including those relating to defective, damaged, incorrect, or undelivered products.

4. Mandatory Email Confirmation

All customers must verify and approve their final quotation via email before their door is submitted for production.

Verbal agreements, preliminary designs, AI-generated concepts, or unconfirmed quotations do not constitute final production approval.

The approved quotation will serve as the reference for the customer's order and production specifications.

5. Contact Us

If you notice an error in your quotation or need assistance before approving your order, please contact Enchanted Entries by email.

All quotation corrections, approvals, and refund requests must be documented in writing.

Enchanted Entries reserves the right to review requests according to the approved quotation, production status, agreed terms, and applicable law.